Our Business
We are Canberra's leading computer repair service providing support for all IT & related technology for home and small business in our region.   We service all metropolitan and rural areas within 100km of the ACT and have traveled as far as Armidale on occasion.   We have been delighting our customers in many different areas of IT and related services for over 25 years and have been working with computers and electronics since 1981.   We believe in value for money as well as quick & professional service performed by highly experienced technicians.   We offer a generous ACT Seniors Card and pension card discount, we don't charge extra for same day appointments or to service business customers and we don't send out amateurs or part time students to fix your issues.   We are not part of a franchise and are locally owned and operated so all profits stay in the local Canberra community supporting local businesses and employing local Australian staff.
We believe in attention to detail to the point of obsession and are extremely tennacious - our technicians will sometimes spend several hours researching a problem (on their own time) in order to provide the best possible outcome for our customers.   We spend extra time on difficult and complex problems so we can provide you with the best possible outcome and so we can provide an even better, faster and more professional service to the next customer who has a similar set of issues.    Once we finish every job, we even give all computers a full physical clean including cleaning keyboards, screens, cooling fans and power supplies and the inside and outside of all equipment that leaves our workshop.   As part of every service we give all computers a thorough virus and malware scan and a general tune-up even for jobs where the original problem was not related to malware or windows performance.   If you are not convinced that we will provide a better, faster, more professional, more thorough and more affordable service in every way, we invite you to put us to the test and see for yourself - our service and your satisfaction are 100% GUARANTEED!.   We keep detailed notes on all jobs we perform and maintain a database tracking everything from customers feedback to sales, parts and customers job histories so when you call we can see at a glance all the previous jobs we have done so we are always up to speed with your computers repair history before we undertake each new job.   This reduces errors and allows us to track issues that may be recurring which results in faster and more accurate diagnosis of your issues.
About Us
Abour Our Staff
State of the art workshop
David Crawford (Owner)
State of the art workshop
State of the art workshop
State of the art workshop
David Crawford is the business owner, founder and head technician.   He started programming computers and working with electronics back in 1982.   He studied electronics engineering at CIT then moved into computer programming where he won a programming prize from Aspect Computing for the most outstanding software package in a unit where students had to conceive of, design and code a software package to manage a small business.   While studying, he worked as a network administrator, photographer, programmer and typesetter for Canberra City News where he designed and coded a database system in C++ to manage advertising and billing for the Canberra Trading Post newspaper.   In 1996 he started a business from home that designed, coded and managed online billing and payment systems similar to what we know today as PayPal.   In 2007 with the rise of the Internet and the massive surge of customers taking their business offshore and thus a big downturn in demand for Australian programming services, he changed his focus to software development and research while working as a restaurant manager to pay the bills but also did all the IT work for the restaurant as well as designing and installing their security system and stock ordering system framework.   In 2011 he returned to IT full time, initially on a very small scale helping 1 or 2 customers a day with computer issues as well as providing telephone tech support.   As business grew, he fitted out a shipping container as a new dedicated workshop which he outgrew within a year and then moved that container into the current commercial unit in Mitchell and shortly afterwards hired his first 2 staff (Ben and Tyler).   Business continued to grow and today in 2020 we have 2 shops with attached workshops and stock one of the largest ranges of computer parts and accessories of any retail computer shop in Canberra.   In  2017 David taught himself to code in PHP, Java Script and SQL and brushed up on HTML, CSS, Java Script  and AJAX in order to design a new business management system that now controls every aspect of our business.   David continues to spend all his free time coding in an effort to keep improving the business management system while also managing the business, repairing computers, training staff and helping customers.   At last count we stock over 1200 different products and have access to another 50 thousand products (usually within 24 to 48 hours).   We are the exclusive agents for Ontrack Data Recovery in the ACT, the worlds leaders in data recovery services - formerly known as Kroll On-Track Data Recovery.


Ben Tassone is our head technician and is the General Manager of our Mitchell workshop.    Ben started with us as our first employee after we became too busy for David to handle by himself.   Ben comes from a corporate background doing onsite and workshop server repairs and upgrades as well as warranty jobs for DELL and it's private and corporate customers.   Ben has some experience with Apple products however his main focus is Windows hardware and software repair.


Caleb Killalea started work with us as a junior shop assistant working Saturdays back in 2016 while he was studying in high school.   Once he graduated Year 12 in 2018, he started working for us full time as a trainee computer technician.   During his weekend shifts he demonstrated an excellent ability to understand and learn technical concepts so we promoted him to full time in January 2019 to start training him as a full-time technician.   His ability to learn quickly and to understand new concepts has meant that he is fast becoming a very valuable member of our team and is more than capable of performing most repairs without supervision.   Caleb has returned to UNI full time in 2020 to study in I.T. but remains working with us on Saturdays and during his UNI holidays.


Ryan Jones started work with us as a trainee technician in January 2020 at our Mitchell shop to help out following Davids move to the new Tuggeranong shop.   He is currently studying at CIT in the evenings while we teach him the tricks of the trade and how we do things during the day at Mitchell.   He is now starting to do some onsite service work and thus far, feedback from customers he has assisted has been extremely positive.   Ryans interest is focussed more on computer networking and network infrastructure, network security and cyber security.   We have just signed Ryan to a new 12 month contract to make sure we retain his services for at least another 12 months.  This started in September 2021. With luck he will choose to extend his contract again in 12 months.


Nick Strmota works with us as a casual a couple of days a week and comes from a corporate background as an IT manager focusing more on the documentation, reporting and compliance side of IT.   Nick is being trained as a hardware technician and currently works with us a couple of days a week at our Tuggeranong shop.
Attention To Detail
David Crawford is the business owner, founder and head technician.   He started programming computers and working with electronics back in 1982.   He studied electronics engineering at CIT then moved into computer programming where he won a programming prize from Aspect Computing for the most outstanding software package in a unit where students had to design and code a software package to manage a small business.   While studying, he worked as a network administrator, photographer, programmer and typesetter for Canberra City News where he designed and coded a database system in C++ to manage advertising and billing for the Canberra Trading Post newspaper.  

In 1996 he started a business from home that designed, coded and managed online billing and payment systems similar to PayPal today.  

In 2007 with the rise of the Internet and the massive surge of customers taking their business offshore, he changed his focus to software development and research while managing a restaurant to pay the bills but also did all the IT work for the restaurant.  

In 2011 he returned to IT full time helping 1 or 2 customers a day with computer issues.   As business grew, he fitted out a shipping container as a new dedicated workshop which he outgrew within a year and then moved that container into the current commercial unit in Mitchell and shortly afterwards hired his first 2 staff.

In  2017 David taught himself to code in PHP and SQL and brushed up on HTML and CSS in order to design a new business management system that now controls every aspect of our business.   David continues to spent all his free time coding while also running the business and helping customers.


Ben Tassone is our head technician and workshop manager who started in 2016 and comes from a corporate background doing onsite and workshop server repairs and upgrades as well as warranty jobs for DELL customers.   Ben has experience with Apple products and is the best person to speak with about anything Apple related.

Ryan Jones started work with us as a trainee technician in January 2020 at our Mitchell shop to help out following David's move to the new Tuggeranong shop.   He is currently studying at CIT in the evenings while we teach him the tricks of the trade and how we do things during the day at Mitchell.   He is now starting to do some onsite service work and thus far, feedback from customers he has assisted has been extremely positive.   Ryan's interest is focussed more on computer networking and network infrastructure, network security and cyber security.   We have just signed Ryan to a new 12 month contract to make sure we retain his services for at least another 12 months.  This started in September 2021. With luck he will choose to extend his contract again in 12 months.

Caleb Killalea started work with us as a junior shop assistant working Saturdays back in 2016 while he was studying in Year 10.   Once he graduated Year 12 in 2018, he started working for us full time as a trainee computer technician.   During his weekend shifts he demonstrated an excellent ability to understand and learn technical concepts so we promoted him to full time in January 2019 to start training him as a full-time technician.   His ability to learn quickly and to understand new concepts has meant that he is fast becoming a very valuable member of our team and is more than capable of performing most repairs without supervision.

Nick Strmota works with us as a casual a couple of days a week and comes from a corporate background as an IT manager focusing more on the documentation, reporting and compliance side of IT.   Nick is being trained as a hardware technician and currently works with us a couple of days a week.

We are Canberra's leading computer repair service providing support for all IT & related technology for home and small business in our region.   We service all metropolitan and rural areas within 100km of the ACT and have traveled as far as Armidale on occasion.   We have been delighting our customers in many different areas of IT and related services for over 25 years and have been working with computers and electronics since 1981.   We believe in value for money as well as quick & professional service performed by highly experienced technicians.   We offer a generous ACT Seniors Card and pension card discount, we don't charge extra for same day appointments or to service business customers and we don't send out amateurs or part time students to fix your issues.   We are not part of a franchise and are locally owned and operated so all profits stay in the local Canberra community supporting local businesses and employing local Australian staff.   We continue to expand in the area and are just about to open our second shop in Tuggeranong.   David started this side of the business in 2011 working from home and quickly grew out of the home workshop and moved into our current workshop in Mitchell in 2014.
We believe in attention to detail to the point of obsession and are extremely tenacious - our technicians will sometimes spend several hours researching a problem (on their own time) in order to provide the best possible outcome for our customers.   We spend extra time on difficult and complex problems so we can provide you with the best possible outcome and so we can provide an even better, faster and more professional service to the next customer who has a similar set of issues.    Once we finish every job, we even give all computers a full physical clean inside and out at no extra charge.  

We keep detailed notes on all jobs we perform and maintain a database tracking everything from customers feedback to sales, parts and customers job histories so when you call we can see at a glance all the previous jobs we have done so we are always up to speed with your computers repair history before we undertake each new job.
Our Business
Crawford's Logo
WITH OVER
25 YEARS
EXPERIENCE
02 6112 8380
Mobile Service All Areas
39 Homeworld Centre Greenway